Administrative Position
Job Description
The growth of our business has created the need to add more members to our Administrative Team. Our office environment has become very fast-paced, making it ideal for those that like to stay busy. This position will involve continuous engagement with our customers through phone calls, emails, and in-person interaction. Performing this role is a vital part of our customers’ experience. We are looking for individuals who bring a positive and friendly attitude and effectively communicate to assist customers with their needs. Another essential part of performing this role is to work closely with the other teams at our facility to relay the necessary information they need to accomplish their responsibilities. The administrative team is responsible for engaging with customers, managing Auction software, maintaining online bidding platforms, customer appointments, general office organization, and processes. These are all things that we will train to someone with the right attributes.
Scope of Responsibilities
The Admin Team consists of 2 to 4 people that perform the primary function of assisting customers throughout the Auction process. There are many other duties tied to this position that others are dependent upon to perform their job. Currently, our Auctions are all online only. They must contact our customers for payment. That requires us to be flexible. We utilize multiple methods like phone, email, and texts to reach each customer. There are many steps that this team performs to keep the flow going. We are constantly tweaking and changing how we do things in search of improvement of our processes.
Routine Tasks
- Customer phone calls
- Manage appointments
- Collecting payment
- Maintain “Pull Sheets” & the Appointment Book
- Data entry
- Navigating auction software
- Manage contracts to Auction locations
Desired Attributes
- Customer relations
- Basic computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Friendly/positive attitude
- Customer service skills
- Able to work as a team player
- Get it done mentality
- Complete tasks timely
- Reliable
- Excited to learn
- Organized
- Personable
- Willing to work in a high-paced environment
- Strong communication skills
- Legible handwriting
- Open to learning new technology
Expectations
To be successful in this team, you will have to be a good communicator, have a strong positive attitude, and be willing to hustle. We are looking for people committed to ending their day by finishing daily goals rather than punching a time clock. We have invested a lot in our team by hiring good people, and now, we want to add good people to complement the team.
Day to Day with Us
A typical workday begins at 8 am and ends at 4:30 pm with a ½-hour lunch. Because we are a deadline business, we sometimes have to stay late to finish work to meet our deadline or cash out the Auction. The team typically works a five-day week. There are occasional weekends to meet a deadline or if there is a live Auction. We operate in a fast-paced environment, which is difficult for some, but others get excited about the hustle.